Help Center

Everything you need about your order, your glasses, and getting in touch, in one place.

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Track Your Order

See where your package is and what's next.

Shipping Info

Rates, delivery windows, and how tracking works.

Returns & Exchanges

Started a return? Here's exactly how it works.

FAQs

Fit, lens care, orders, and everything in between.

Contact Us

Email us at support@louisvana.com or call (502) 632-3643. We reply to every message.

Quick answers

How long does shipping take?
Standard is 10 to 14 days ($4.99 US / $7.99 CAD). Express is 5 to 8 days ($9.99 flat). Orders over $65 USD / $90 CAD ship free.

What's your return window?
30 days from delivery. Email support@louisvana.com to start one, unworn, tags on, original packaging.

How do I track my order?
Use the tracking link in your shipping confirmation email, no login needed. Or sign in at Track Your Order to see your full order history.